Completion date: Feb 14, 2026
Location: Sioux Falls, SD
Solutions Provided:
Problem Identified:
The property experienced a severe basement flooding event after the main water line was struck, resulting in rapid water intrusion and accumulation of approximately several inches in the lower level.
Due to the nature of the loss and delayed discovery, the situation was treated as Category 3 (sewage-contaminated) water, impacting multiple areas including the basement living space, storage room, mechanical room, bathroom, and bedroom.
Water intrusion affected flooring systems, drywall, insulation, and personal contents. Moisture migration extended into wall cavities and surrounding materials, creating conditions requiring controlled demolition and sanitation. Certain areas contained heavy contents, limiting immediate access and requiring phased mitigation.
Emergency Response & Mitigation:
Upon arrival, immediate water extraction was performed to remove standing water from the basement. Contents were relocated to the garage and unaffected areas to prevent further damage and allow access for drying.
Industrial drying equipment, including air movers, dehumidifiers, and air scrubbers, was deployed throughout the lower level to stabilize moisture levels and control air quality.
Daily monitoring and adjustments were conducted to ensure proper drying conditions were maintained across all affected areas.
Demolition & Material Removal:
Due to contamination and saturation, non-salvageable materials were removed, including carpet, carpet padding, baseboards, and sections of drywall.
Flood cuts were performed across affected walls to remove compromised drywall and insulation. Bathroom fixtures, including vanity components, were removed where contamination was present.
Additional demolition was completed in phases as contents were cleared, including storage areas and rooms with limited accessibility.
Multiple debris removal runs were conducted to safely dispose of contaminated materials.
Cleaning & Sanitization:
Following demolition, all exposed structural components underwent a thorough bio-wash and antimicrobial treatment to eliminate bacteria and contaminants associated with sewage exposure.
Special attention was given to high-risk zones such as the bathroom, storage areas, and confined spaces where contamination was most concentrated.
Odor control measures were implemented using air scrubbers and odor-absorbing treatments to restore indoor air quality.
Drying Verification & Equipment Removal:
Moisture readings were consistently monitored throughout the process. Once all materials reached acceptable dry standards, drying equipment was removed from the property.
Final moisture checks confirmed that walls, flooring, and structural components were within normal dry ranges, indicating successful mitigation.
Reconstruction & Final Status:
Following mitigation, additional work included main water line repair coordination, concrete restoration, and preparation for reinstalling systems such as the water heater and softener.
Duct cleaning and HVAC servicing were completed to ensure safe air circulation post-contamination.
The property has been successfully stabilized, cleaned, and dried, and is now ready for reconstruction and final restoration.
Photos & Videos
Mary Liggons2025-07-24Trustindex verifies that the original source of the review is Google. The guys that came to evaluate what I thought was a huge problem were professional, courteous, thorough, knowledgeable, and honest. They took pictures, climbed on the roof and in the attic. They showed me the roof and attic pictures which were all ok & everything was dry! I just needed to paint the ceiling! It took me a minute after they left to realize that is all I had to get done! The ONLY thing I wished was that there was a follow up call or email/text with the photos and findings maybe. Hannah Sacco2025-07-24Trustindex verifies that the original source of the review is Google. Crew Restoration is the best in South Dakota! Vic & Jael were very knowledgeable and helped me navigate the situation! I will always refer & recommend this crew at Crew!!! 😉🙌 Andrew Smith2025-07-18Trustindex verifies that the original source of the review is Google. WOW! This wouldn’t happen if we didn’t have crew. A fire Destroyed the attic and the kitchen It was a mess. But then we look back on it And it’s even more beautiful Post fire. Thank you, crew! We Appreciate everyone In crew’s Universe! Melissa Johnson2025-07-15Trustindex verifies that the original source of the review is Google. CREW, along with Visions design did a home remodel project for us last fall and even when I made a pretty major change half way through the project, they rolled with it and I LOVE the end result! (I sit in my dreamy sunroom with my coffee every single morning!) 🩷 There was a slight mishap with our kitchen cabinetry and you know what? They acknowledged it, fixed it, and their vendor went ABOVE AND BEYOND to see that we were more than happy with the end result. We went from dark woods and brown/black counters to bright, airy, and dreamy! Thanks so much, CREW! Diz03212025-07-07Trustindex verifies that the original source of the review is Google. First, a special thanks to Trevor Daily of Budget Blinds for introducing us to the Crew Construction & Restoration team. We utilized Crew to prepare our deck for installation of automatic outdoor (Budget Blinds) shades. Our primary (Crew) contacts were Jael and Brandon. Both delivered exceptional customer service and reliable timeline commitments. Jael provided transparent itemized quotes and responded immediately to our sometimes last minute changes. We always understood the cost of each phase of project before the it started. Brandon met with the workers at our home at the start of each phase to ensure everyone was on the same page. He routinely checked in with us until the project was completed. We had complete confidence every step of the way. Our project included 3 stages including construction, electrical, and staining/painting. Each team was meticulous in their work and clean up. We are bringing Crew back to provide quotes on multiple projects because we trust them. We highly recommend the Crew Construction & Restoration. Bill Christy Marketon2025-07-02Trustindex verifies that the original source of the review is Google. Outstanding team of tradesmen. They are curtious fast and work hard to make sure the job done right. Nic Allen2025-07-02Trustindex verifies that the original source of the review is Google. From the initial consultation to the work, working with insurance company, and after the work was done CREW was awesome to work with and did everything in their power to complete the work ASAP. Very professional and easy to communicate with. HIGHLY RECOMMEND! Rylee Groeneweg2025-07-02Trustindex verifies that the original source of the review is Google. Had a pipe burst in my basement, Crew helped to minimize the loss of property. They were also able to repair the pipe, and a section of sheet rock very quickly so that I could use my basement again. Give them a call!Google rating score: 4.6 of 5, based on 166 reviews
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