Invoice Clarification and Resolution
Customer Problem
Janna Famer contacted Crew Restoration regarding confusion over two invoices received after filing a claim with State Farm. She was uncertain whether the second invoice was an additional charge or a revised amount.
How Crew Responded
Heather from Crew Restoration assisted Janna by reviewing the invoices. She verified the agreed-upon amount with the adjuster and provided clarity on the invoice details.
Solution Provided
Crew confirmed that the new invoice reflected the agreed amount of $3243.21. Heather advised Janna to check whether the payment would be made directly to them or via State Farm.
Result
Janna was assured of the invoice accuracy and understood the next steps for payment processing. The interaction left her informed and satisfied with the assistance received.
