Case Study: General Restoration – Pipestone
Customer Problem
Kieran recently purchased a new home and was unexpectedly faced with the need to replace the roof shortly after moving in. The roof had an active leak, which required immediate attention to prevent further damage. Kieran was also considering different roofing materials, such as steel and asphalt, and needed estimates for both. Additionally, there was concern about potential interior damage from the leak, though Kieran was confident in handling the drywall repair personally.
How Crew Responded
Crew Restoration promptly addressed Kieran’s concerns by ordering an Eagle View measuring program to obtain accurate measurements for the roof estimates. Jale from Crew Restoration discussed the pros and cons of different roofing materials, providing Kieran with valuable insights, especially regarding the complexities and potential issues with steel roofs. The team emphasized their commitment to delivering a high-quality roofing solution that met Kieran’s needs. Jale also informed Kieran about the availability of financing options to ease the financial burden of the unexpected roof replacement.
Solution Provided
The Crew Restoration team proposed a comprehensive roofing system using a Class 3 hail-rated asphalt shingle, which offered durability and insurance benefits. They ensured that all aspects of the roof installation, including decking inspection and the use of high-quality materials, would be handled with precision. Jale offered to provide Kieran with detailed estimates and to discuss the roofing materials and systems in person, ensuring transparency and understanding.
Result
Kieran was reassured by the professionalism and expertise demonstrated by Crew Restoration. The detailed explanation of the roofing options and the offer of financing provided Kieran with confidence in making an informed decision. Crew Restoration’s commitment to quality and customer satisfaction ensured that Kieran felt supported throughout the process. The timely follow-up with estimates and additional information about the roof’s square footage further solidified Kieran’s trust in Crew Restoration’s services.
