Case Study: General Restoration – Sioux Falls
Customer Problem
A customer called Rivers Properties to inquire about housing options for their son, who is due for release from incarceration. The primary concern was finding a suitable rental that accepts tenants with felonies. The customer needed information about available properties, rental costs, and the process of securing a rental for someone with a criminal background. Ensuring their son has a stable place to live upon release was crucial for his successful reintegration into the community. The customer also needed reassurance that the property would meet the parole office’s standards and wanted to explore backup options in case the primary plan of living with family fell through.
How Crew Responded
Crew Restoration responded professionally, providing detailed information about available properties, including a one-bedroom apartment at 125 South Conklin Avenue. They explained that utilities are included and offered options for both furnished and unfurnished units, each priced at $975 per month with a matching deposit. Crew emphasized their experience working with parole offices and assured the customer of their understanding of the rental process for individuals with felonies. They also highlighted their proactive communication with parole officers to ensure a smooth transition for tenants. Additionally, Crew provided assurance that they had other properties that might be available by the time the customer’s son is released, offering flexibility and options.
Solution Provided
The solution involved offering the customer comprehensive information about the rental process and available properties. Crew suggested that the customer could keep in touch to check on availability closer to the release date. They provided reassurance that their properties are known to parole officers, making the transition easier. Crew also explained the process involving parole officers, including post-move-in inspections, ensuring the customer understood the procedures and felt confident about the housing options.
Result
The customer left the conversation feeling informed and reassured about the housing options available for their son. Crew’s detailed explanation of the rental process and their proactive approach in working with parole offices provided peace of mind. The customer appreciated the flexibility of having potential backup housing options and the clear communication about the next steps. Overall, the customer was satisfied with the professionalism and support offered, setting a positive tone for future interactions and potential rental agreements.
