Case Study: General Restoration – Service Area
Customer Problem
The customer, David Denbo, reached out on behalf of Carol Denbo regarding a restoration service needed at 1716 North St. Paul. The property required a thorough bio wash following a demolition phase. The urgency stemmed from the need to remove microbial presence and any staining left after the demolition. There was confusion about the timing and presence of the restoration team, as no one was currently at the site. This created concern about the progress and completion of necessary work.
How Crew Responded
Crew Restoration responded promptly to the inquiry, providing clarity and reassurance about the situation. Brandon, a representative from the company, confirmed that the demolition phase was nearing completion and outlined the next steps for the bio wash scheduled for the following day. He explained that this process would involve high-pressure water treatment with antimicrobial solutions to ensure thorough cleaning of the concrete and studs. Brandon also provided guidance on the insurance process, ensuring that David understood the necessary steps to file a claim and coordinate with the insurance adjuster.
Solution Provided
The solution involved scheduling a detailed bio wash to address any remaining microbial presence and stains. Crew Restoration planned to use high-pressure water mixed with antimicrobial agents to clean the affected areas thoroughly. This step was crucial to complete the mitigation process before transitioning to the reconstruction phase. The company also coordinated with the insurance adjuster to facilitate billing and ensure a smooth financial process for the Denbo family.
Result
The planned bio wash was successfully executed, addressing the customer’s concerns about microbial presence and stains. This meticulous attention to detail reassured the Denbo family of the property’s safety and cleanliness. The seamless coordination with the insurance company further simplified the process, ensuring that financial arrangements were handled efficiently. Overall, the Denbo family expressed satisfaction with Crew Restoration’s professionalism and thoroughness, paving the way for the next stages of reconstruction with confidence.
