Case Study: General Restoration – Sioux Falls
Customer Problem
Chad Laird, a property owner in Sioux Falls, faced a significant issue with one of his buildings. The roof had sustained damage due to high winds, which caused the fascia to rip and led to further damage, including the cap and EPDM being affected. The urgency of the situation was heightened by the potential for spring rains, which could lead to water damage inside the apartments. With tenants at risk of experiencing leaks, Chad needed a swift and effective resolution to prevent any further complications.
How Crew Responded
Crew Restoration promptly engaged with Chad to guide him through the insurance process. They understood the urgency of the situation and provided clear instructions on how to file a claim with State Farm through his broker, Creighton Smith. Crew demonstrated professionalism and reassurance, ensuring Chad that once the claim was filed, they would handle the submission of estimates and photos directly to the insurance company. They communicated their readiness to act swiftly once the claim was approved, highlighting their commitment to resolving the issue efficiently.
Solution Provided
Upon receiving the claim number from Chad, Crew Restoration prepared to send their detailed estimate and accompanying photos to State Farm. They coordinated with the insurance adjuster to expedite the assessment process. Crew’s expertise in roofing allowed them to provide a straightforward and cost-effective solution. Their proactive approach ensured that all necessary repairs would be completed within a couple of weeks, minimizing disruption to Chad’s tenants.
Result
The result was a swift and successful restoration of the damaged roof. Crew Restoration’s timely intervention prevented potential water damage from future spring rains, safeguarding the apartments and ensuring tenant satisfaction. Chad was pleased with the seamless process and the professional handling of his claim. The restored roof not only improved the property’s safety but also enhanced its overall value, leaving Chad reassured and satisfied with the outcome.
