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Water Damage Categories

No two water emergencies are the same, each one is individual, as is our service. When we arrive at the scene, we will assess the damage and discuss the best plan of action. No matter if the job size is big or small, Crew will get you back to normal fast.

Water damage can be classified into one of three categories. Time is critical for all categories; however, Category II and III are most crucial. We are trained and experienced in mitigating each category following industry standards.

Category I - Clean Water

Clean water does not pose substantial harm to humans. However, clean water will cause structural damage if not properly mitigated. 
Examples: tub/sink overflows, ice maker water line leak, broken water supply pipes

Category II - Gray Water

Gray Water contains “a significant amount” of contamination. This water could potentially cause illness and should be treated immediately. After 48 hours, gray water becomes black water. 
Examples: dishwasher/washing machine overflows, broken aquariums, toilet bowl overflow

Category III - Black Water

Black Water contains pathogenic agents capable of causing serious illness. 
Examples: sewage back-ups, river water, ground surface water

When Crew answers a call for a water emergency, the first thing we do is determine the source. We remove any standing water before using our equipment to dry the affected area. Up to 70% of the water damage is hidden from the eye, i.e. walls, floorboards, and carpet. These materials act as a vapor barrier preventing everyday fans from being able to dry the now protected moisture. We will take moisture readings to determine the equipment required to properly dry everything thoroughly.

We will remove anything that cannot be saved, i.e. carpet, drywall, etc. Once the area is dry, Crew’s Construction Team will then replace what was disposed of. From start to finish, Crew will be there to deal with the damage so you don’t have to.

Crew understands that there could be lasting effects if water mitigation is not handled properly. It is more than simple aesthetics. If not handled properly mold growth can occur under floors and behind walls. We will make sure that doesn’t happen.

One call to Crew’s 24-hour emergency response is the first step in restoring your home or business back to normal as quickly as possible.