Case Study: Mold – Sioux Falls
Customer Problem
Jackie Hembree, a resident of Sioux Falls, encountered a significant mold issue in her home. The problem began when a duct cleaning service identified mold throughout the ductwork of her 1800 square foot home. Further investigation revealed that the air conditioning coil was faulty, and the pan was leaking, contributing to mold proliferation. Given that her home is built on a slab on grade, the situation was complex, involving both air conditioning and furnace replacement. With insurance involved and previous quotes being too high, Jackie sought a comprehensive solution from a reliable company.
How Crew Responded
Crew Restoration promptly addressed Jackie’s concerns with professionalism and clarity. Jill, the representative, carefully documented Jackie’s extensive history with other service providers and the existing reports. Understanding the urgency due to insurance timelines, Crew scheduled a free inspection the next day. Jill assured Jackie that Crew could handle the entire process, including mold remediation, duct cleaning, and HVAC replacement. She explained how Crew works directly with insurance adjusters to ensure a smooth process and emphasized their role in advocating for the customer, not the insurance company.
Solution Provided
Crew Restoration dispatched their specialist to conduct a thorough inspection, ensuring all problem areas were assessed. They provided Jackie with a detailed estimate, covering mold remediation, duct cleaning, and the replacement of both the air conditioning unit and furnace. By coordinating with Jackie’s insurance company, Crew facilitated a seamless integration of services, ensuring that all necessary repairs and replacements were covered as much as possible. Their approach was holistic, addressing both immediate concerns and preventing future issues.
Result
The comprehensive service provided by Crew Restoration resulted in a successful resolution of Jackie’s mold and HVAC issues. The mold was effectively remediated, and the new HVAC system was installed, significantly improving the air quality and safety of her home. Jackie was relieved and satisfied with the outcome, noting the professionalism and efficiency of the Crew team. The assistance provided in dealing with her insurance company ensured that financial aspects were handled smoothly, leaving Jackie grateful for the support and quality service.
